// Legal
Privacy Policy
This Privacy Policy explains how Shreder collects, uses, stores, and protects personal data when you use our website, products, and related services.
Last updated: April 8, 2026
1. Scope
This policy applies to data processed through shreder.xyz, our product pages, contact flows, and customer onboarding. It does not cover third-party services that operate under their own privacy policies.
2. Data we collect
Depending on how you interact with us, we may collect:
- Contact details (such as name, email address, and company information).
- Messages and support requests you send to us.
- Basic usage and technical metadata (such as IP address, browser type, device information, and page activity).
- Analytics interaction data (such as page views, scroll depth, section views, and CTA clicks) collected via analytics tooling.
- Service-related account and billing information required to provide paid plans.
3. How we use data
We process personal data to:
- Provide, maintain, and improve Shreder services.
- Respond to inquiries, onboarding requests, and support tickets.
- Operate security, fraud prevention, and reliability controls.
- Process billing and contractual obligations.
- Send operational updates related to your account or service status.
- Understand product and website performance, improve funnels, and prioritize UX improvements.
3a. Analytics and cookies
We use analytics technologies to understand aggregated usage patterns, measure conversions, and improve product decisions. We do not intentionally send message body content or other direct personal identifiers in analytics event parameters.
4. Legal basis
Where required by law, we rely on one or more legal bases: performance of a contract, legitimate interests (such as security and service quality), legal obligations, and consent for specific communications or activities.
5. Data sharing
We do not sell personal data. We may share data with trusted service providers (for infrastructure, analytics, support, and billing) strictly for business operations, and only under contractual confidentiality and security obligations. We may also disclose data when required by law.
6. Retention
We retain personal data only as long as needed for the purposes described in this policy, including legal, accounting, and security requirements. Retention periods may vary depending on data type and contractual context.
7. Security
We implement reasonable administrative, technical, and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. No system is completely risk-free, but we continuously improve our controls.
8. International transfers
If personal data is transferred across borders, we apply appropriate safeguards required by applicable law.
9. Your rights
Depending on your jurisdiction, you may have rights to:
- Access, correct, or delete your personal data.
- Object to or restrict certain processing.
- Request data portability.
- Withdraw consent where processing is based on consent.
To exercise these rights, contact us at hello@shreder.xyz.
10. Third-party links
Our website may include links to third-party websites or platforms. We are not responsible for their privacy practices, and we encourage you to review their policies directly.
11. Policy updates
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date and, when appropriate, by additional notice.
12. Contact
If you have questions about this Privacy Policy or our data practices, contact us at hello@shreder.xyz.